At Pulakin, operated by Alla Moda Knitwear Pvt. Ltd. We strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund and return policy below:

1. Returns:

   • You have 3 days to return an item from the date you received it.
   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
   • Your item needs to have the receipt or proof of purchase.
   • Product purchased can be returned within 3 days of receipt in Original Polybag with Original Tags. The product should not be soiled or torn.

2. Refunds:

   • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
   • If your return is approved, we will initiate a refund to your original method of payment.
   • Refund will be processed after successful receipt of return, within 3 days of receipt.
   • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Exchanges:

   • If you need to exchange an item for a different size or color, please contact us. You will be responsible for any additional shipping costs incurred.

4. Shipping:

   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as necessary, at no additional cost to you.

6. Non-Returnable Items:

   • Certain types of items cannot be returned, such as perishable goods, personalized items, and gift cards.

7. How to Initiate a Return:

   • To initiate a return, please contact us at info@pulakin.com. to obtain a return authorization and shipping instructions.

Please note that our refund and return policy is subject to change without prior notice. Any changes to this policy will be effective immediately upon posting on our website.

Shipping Policy

1. Shipping Methods:

   • We offer standard shipping within India for all orders.
   • Expedited shipping options may be available for an additional fee.

2. Shipping Costs:

   • Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. The shipping cost will be displayed at checkout before you complete your purchase.

3. Delivery Timeframe:

   • We aim to process and ship orders within 4-5 business days. Delivery times will vary depending on your location and the shipping method selected.

4. Tracking Information:

   • Once your order has shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the status of your delivery.

5. Shipping Restrictions:

   • We currently only ship within India. We do not ship to international addresses.

If you have any questions about our refund and return policy or shipping policy, please contact us at info@pulakin.com..

This refund and return policy and shipping policy were last updated on 17 March 2024.

Need Help?

We will be happy to receive your feedback at info@pulakin.com