Cancellation Policy

  1. Cancellation Window: Our cancellation policy is designed to provide flexibility while ensuring fairness for both customers and our operations. Customers have the option to cancel an order at any point before it’s dispatched. Once the order is out for delivery, cancellation is no longer possible, if customers can reject the delivery at their doorstep if needed.

  2. Cancellation Procedure:The time window for cancellation varies based on different categories and the order cannot be canceled after 48 hours.

  3. Refund Policy: In the event that unforeseen circumstances require us to cancel an order, such as stock unavailability or logistical issues, customers will receive a full refund for prepaid orders.

  4. Non-Cancellable Items: Some items may be non-cancellable or non-returnable due to hygiene reasons, perishable nature, or customization.

  5. Cancellation After Shipping: If the order has already been shipped, customers may not be able to cancel it but may be eligible for a return and refund according to the company’s return policy.

  6. Cancellation Charges: In some cases, there might be cancellation charges or processing fees associated with canceling an order. The policy should disclose these charges upfront

  7. Need Help: We will be happy to receive your feedback at info@pulakin.com

Please note that while we strive to accommodate cancellations whenever possible, Alla moda Knitwear Pvt Ltd (Pulakin). reserves the right to accept or reject any cancellation request. Additionally, we may modify the cancellation window or fees from time to time, with any changes communicated transparently to our customers.